Maison de L’amour Policies
Making a reservation
Reservations may be made over the phone (0027 22 4923995 or 072 822 5518) or via email on nina@ninamonda.com . We require a full payment of reserved nights to confirm and book the reservation.
Check-In and Check-Out
Check-in time is 2pm – 6pm daily, or by appointment and arrangement for another time. Check-out time is 11am daily. We can accept credit cards, via a booking company, at a 5% charge to be added onto the total amount, which is paid to the booking company. We do however accept and cash or payment via EFT before arriving in Darling.
Standard Cancellation Policy
If a customer cancels at least 30 days in advance, there is no cancellation fee and all monies will be reimbursed to the client. If a customer cancels 20 days or fewer prior to the date of check-in, the customer will be charged for each reserved night and room that Maison de L’amour cannot re-book. Maison de L’amour will make every effort to re-book the room so the customer can avoid this charge. If Maison de L’amour must discount the room(s) to book them, then the customer who cancelled will have to pay the difference. Events, special weekends and holidays may require a 30-day cancellation policy. "No shows" will be charged the full amount of their entire reservation--period.
Your Room - Your Space - Be Safe!
For the time you are a guest in our home, consider your room - your own private space. Accordingly, with few exceptions, we will not enter "your space," during your stay - most often only to make the bed, to freshen your towels, ensure toiletries, empty trash, etc. A reminder to secure personal belongings - as we are not responsible for misplaced, lost or stolen items.
Breakfast
Maison de L’amour serves a full English/South African sit down breakfast each morning. Cold or continental breakfasts can also be served but with prior warning before arrival. Breakfast is served in the patio outside area near the pool, either 9:00 am, 9.30 am or 10 am weekdays and Saturdays, we encourage sleeping in on Sundays and then we serve at 10 am. Holiday brunches at 11 am on request if you are staying more than one night. With advance notice, we can accommodate alternate breakfast times. We can also accommodate special dietary needs with advance notice.
Designated Eating Areas
We've created thoughtful, as well comfortable settings in and around our home, specifically for your dining pleasure. Accordingly, food is not allowed in our guest rooms. Please use only those designated areas (dining patios, and pool deck).
Registered Guests Only
ONLY registered guests are permitted to enjoy breakfast and a good night's sleep in our home. For the safety and security of our guests, as well as our home, individuals visiting our registered guests must be accompanied at all times by a registered guest. Registered guests may not invite unregistered guests to stay overnight; without permission from the hosts, and a additional room fee will apply to registered guest. If there are extenuating circumstances, please of course, check with us.
Quiet Time
Night time is our Quiet Hours - between 11:00 p.m. and 8:00 a.m. (Note that this policy is flexible when, e.g., one party rents all three guest rooms - though, for registered guest only). Please be respectful of us, our other guests, as well, our neighbors. During quiet hours, the household is generally sleeping, though of course, please do alert us no matter the hour, if there is an emergency - fire, fumes, medical, lock out, water leaks, etc.
For your health and safety, our home is smoke-free. Please do not smoke anywhere inside the house, your rooms - nor inside the bath rooms. Smoking, including cigars, is allowed outdoors ONLY in the gardens or on any of our verandas. We provide ash trays for your convenience. We do not allow smoking anywhere inside the Maison de L’amour. We require strict adherence to this policy.
Minimum Stay
Some dates throughout the year may have a minimum stay requirement. For Eg: long weekends, or special event weekends. On these dates, you must agree to stay for the minimum number of nights required this being two. Occasionally, we will release a minimum stay requirement a few days prior to the date. So, if you must stay only one night, ask about being placed on our waiting list. We are happy to call and email about open availability on a first-come/first-served basis.
Extra Person (Children)
Our room is generally limited to two adult guests, but others who are related family members may stay in the room as well, with a R80 per night surcharge for anyone age 4 or older. Please inquire in advance should you desire to have more than two people in your room (including yourself). We can only offer you a single mattress on the floor for this option.
Pet Policy
We love all pets, but we have our own pets so unfortunately therefore pets are not welcome.
Our Most Important House Rules
As a guest in our home, we insist, beyond all else, that you "Recover 'Your Zen,' Relax, Sleep in, Share a Good Meal, Laugh, Heal, Inspire, Feel Soul & Fully Desire - & DO LIVE! –
Nina and Derek Poole of Maison de L’amour – Darling!